Shipping & Returns Policy

Shipping Locations

We currently ship orders within the United States.
If you are located outside of the U.S. and would like to place an order, please contact our support team at support@santasofficialmail.com for assistance.

Handling & Processing Times

All orders are processed before the selected shipping date.
We offer the option to choose the date your order will ship.
We try our best to meet that exact date, and almost always do.
If delays occur due to weather, holidays, or unexpected circumstances, we will notify you by email with an updated ship-out date.

Handling time before shipping: 1–2 business days

Shipping Methods & Delivery Timeframes

We use USPS as our primary shipping carrier.

• Silver & Gold Packages:
  Shipped via USPS First Class Mail
  Estimated delivery: 2–7 business days after ship date
  
  

• Platinum Packages:
  Shipped via USPS First Class Package Service
  Estimated delivery: 3–7 business days after ship date
  
  

Delivery times may vary depending on carrier delays, weather, holidays, or high shipping volume.

Shipping Costs

We are pleased to offer FREE standard shipping on all orders within the United States.

There are no additional handling or shipping fees applied at checkout.

Order Tracking

Tracking is provided for Platinum packages.
Silver & Gold packages ship via standard USPS First Class Mail and may not include a tracking number.
If tracking is available for your order, it will be emailed to you once your package ships.

Shipping Restrictions

• We do not ship to P.O. Boxes that cannot receive USPS mail.
  
  

• If an address issue occurs or delivery is not possible, our team will reach out to update shipping information.
  
  

Returns & Refund Policy

We stand behind every package we ship and offer a 30-day, no-hassle money-back guarantee.

To start a return, contact us at:
📩 support@santasofficialmail.com

Once your return is approved, please send items to:

Santas Official Mail
3011 62nd Ave East
Bradenton, FL 34203
United States

• Refunds are processed within 7 business days of receiving the returned item.
  
  

• Refunds are issued to the original payment method.
  Please allow additional time for banks or credit cards to post the credit back to your account.
  
  

Customer Support

If you have questions about shipping, returns, or your order, you can contact us at:
📩 support@santasofficialmail.com